About this policy
The Fisherman Lounge (TFL) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.
This policy outlines how we aim to achieve this and includes the information collected when:
- you use our website www.thefishermanlounge.com
- you make a booking on our website.
- you make enquiries on our website.
- someone is interested in working with us.
Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data.
In this case, it means personal data that you give to us via our website or through social media platforms.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Who are we?
TFL is a restaurant/venue based in Le Valentina Mall, Phoenix, Mauritius. Our registered address is: Le Valentina Mall, Phoenix.
How do we collect information from you?
We collect information from you:
- when you make a booking.
- when you visit a restaurant (preferences, allergies, etc).
- make an enquiry.
- when you sign up to marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking.
We will collect this information so we can fulfill your booking request and you may dine at our venue.
When you make a booking, TFL can collect information such as:
- e-mail address (used for booking confirmation and post-dining feedback emails)
- home or work address
- telephone number
- company name
- dietary requests
- marketing preferences (whether you opt-in or opt-out)
When you dine at TFL:
- marketing responses
- survey responses
- current and past restaurant reservation details
When you access our website:
There is “Device Information” about your computer hardware and software that can automatically be collected by TFL. This information can include:
- device type (e.g. mobile, computer, laptop, tablet)
- operating system
- IP address
- browser type
- browser information (e.g., type, language, and history)
- domain names
- access times
- referring website addresses
- other data about your device to provide the services as otherwise described in this policy.
If you use our website, we may receive your generic location (such as city or neighbourhood).
You may submit your CV if you’re interested in working for us to email@example.com. This information may include:
- personal details
- employment details
- salary history
- other relevant details
We will use this information to assess your application. We may also keep it in our records for future reference.
Please get in contact if you would no longer like us to hold your records at firstname.lastname@example.org.
How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking,
because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service,
and in particular for the following reasons:
- • Internal record keeping.
- • Send you service emails (booking confirmation and post-dining feedback).
- • Improve our products and services.
- • Send marketing communications if you have opted in to receive them.
- • We may use the information to customise the website according to your interests.
Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties.
Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf.
For example service providers, third-party payment processors, and other third parties to provide our website and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Third parties whose content appears on our website may use third-party Cookies, as detailed below.
Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You may choose to restrict the collection or use of your personal information at any point.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you.
We may make use of additional information about you when it is available from external sources to help us do this effectively.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.
We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to.
Furthermore, you can change your marketing preferences at any time by contacting us by email at email@example.com.
You have a right to request a copy of the personal information that TFL holds about you and have any inaccuracies corrected.
Any such requests should be made to this email address:
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our website.
Use of ‘cookies’
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit.
Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
- • Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features.
- • Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Changes to this statement
TFL encourages you to periodically review this statement to be informed of how TFL is protecting your information.
This policy was last updated in February 2020.
We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.
We accept Credit Cards as mode of payment. All payments are secured by SSL (Secure Socket Layer).
order.thefishermanlounge.com processes payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem.
When you choose an online payment option, your card information is securely processed through the payment gateway.
Rest assured that your card is safely encrypted as it travels over the Internet.
Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.
Deliveries are available for products ordered from the delivery section on our website in accordance with this section related to the delivery policy.
Door to door delivery
Only one delivery address is allowed per order placed through our ordering system.
Door-to-door delivery is charged based on the location (address) where the delivery will take place.
The delivery fee will vary and be calculated automatically based on the radius (distance) from the restaurant to the location where the delivery will take place.
Delivery will take place only in selected areas as allowed on the ordering platform.
The products will be cooked by TFL, and delivered by TFL delivery team and/or a designated third party food delivery company, at the address given upon placing the order.
We endeavor to deliver within one hour once order is placed. Order Hours are between 11H00 and 21H30.
However, there are some external factors that may likely affect delivery times such as inter alia, force majeure, and traffic.
If we ever find ourselves unable to achieve this goal, you shall be notified accordingly.
If no one is present to take delivery at the delivery address, TFL will contact you again on your phone.
If still unsuccessful, your order will be redirected to TFL.
It is then your responsibility to pickup your delivery.
The information on the website are presented on best-effort basis.
We do our level best to be accurate but certain conditions beyond our control could delay orders.
If this occurs, we will make reasonable resolutions to solve the problem.
The photographs of food items are only indicative.
We make no representations or warranties of any kind, express or implied, about the completeness,
accuracy, reliability, suitability or availability with respect to the website
or the information, photographs, products, services, contained on the website for any purpose.
Customer collections can be arranged from our Restaurant premises at:
The Fisherman Lounge,
Le Valentina Mall
BRN C19167850, VAT 27743123.
We are reachable, during opening hours, on 5 449 3474
Delivery and collection is made when the customer signs the delivery/collection slip.
The delivery person will call You once he or she has reached your address, to allow you to receive the order.
You have to show your National Identity Card (NIC) or quote your Order Number before delivery or collection can be made.
Your NIC/passport number will be noted down, if necessary, by the carrier or by our agent at the chosen pick-up point.
If a third party takes delivery of your order, he/she will also have to show his/her own NIC/passport or quote the order number before delivery can be made.
The carrier or agent at the pick-up point will note down his/her NIC/passport number if necessary.
We will not be liable for the late or non-delivery of the products or for any loss,
damage and/or prejudice suffered as a result of any incorrect delivery or other information you have provided us
or occasioned by events beyond our reasonable control.
Upon delivery, it is recommended to consumer any food delivered within two hours.
Once food is ordered through the Home delivery webpage and payment made, TFL agrees to deliver the ordered meal within the provided time frame.
No refund or return policy is applicable once order and payment is affected.
The only return and refund policy applicable is when the order is not fulfilled.